Privacy Policy

At Purge Bright, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect the personal data you provide to us when using our website or booking our carpet and upholstery cleaning services.

1. Who We Are

Purge Bright ("we", "us", "our") is a carpet and upholstery cleaning service based in Bedford, UK. For the purposes of data protection laws (including the GDPR), we are the "Data Controller" of your personal information.

2. What Information We Collect

We may collect and process the following data about you:

• Identity Data: First name and last name.
• Contact Data: Residential address (for cleaning appointments), email address, and telephone numbers.
• Transaction Data: Details about payments and the specific services you have purchased from us.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, and operating system (via Cookies).

3. How We Use Your Data

We only use your data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide you with a quote for our services.
• To visit your property and perform the cleaning services you have booked.
• To process invoices and payments.
• To ask for a review or feedback after a job is complete.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and contractors who have a business need to know.

5. Sharing Your Data

We do not sell your data to third parties. We may share your data with:

• Service providers who provide IT and system administration services (e.g., our booking software or website host).
• Professional advisers including accountants, lawyers, and insurers.
• HM Revenue & Customs and regulators based in the UK.

6. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.